CellSocket Frequently Asked Questions

What is a CellSocket? Top of Page

CellSocket is a cellular phone accessory that transforms your wireless phone into an additional telephone line. CellSocket allows you to make and receive cellular voice calls on a standard telephone in your home or office. It can also be used in vacation homes, dorm rooms, RVs, or on a boat. Its built in battery charger insures that your battery is always at full strength.

Is CellSocket compatible with my cell phone?  Top of Page

 See the Cell Phone Compatibility Chart. DO NOT CALL US to ask if your phone is compatible!  If it is not listed, it is NOT compatible. We will add upcoming phones and release dates to the web site, as they become known to us.

Why should I purchase a CellSocket?  Top of Page

CellSocket is the ideal accessory for cell phone users who wish to use their cell phones in their homes or offices. It is perfect for anyone who wants the convenience of using his or her cell phone service while speaking on a comfortable, conventional telephone. Maximize your cell plan usage. Take advantage of otherwise unused night, weekend, and free long distance minutes included in your plan. When used with a multi-line telephone, it allows you to select calls on either your wired or cellular service. In marginal reception areas it provides enhanced reception. For remote areas, specific models have and external antenna connection for connecting a booster or external antenna. All CellSocket models provide added safety by allowing you to use your cell phone service while keeping the cell phone radiation away from your head.

Wouldn’t it be expensive to use a cell phone rather than a landline phone to make long distance calls from home?  Top of Page

Using your cell phone for long distance calling is quite economical. Most cellular providers offer flexible plans, tailored to your needs. Many plans include free calls on nights and weekends, as well as long-distance calling at no additional charge.

Why is using CellSocket better than just carrying my cell phone around the house with me?   Top of Page

Home and office phones are more comfortable to use and have better sound quality than small cell phones. Leave your cell phone in CellSocket and carry your cordless phone around the house. Forget about cellular “dead-spots” while wandering around your home. Because your cell phone remains stationary, the call quality is more reliable. CellSocket recharges your cell phone so it is always fully charged and ready to go when you are.

Can I use the CellSocket for my Internet/fax/modem/credit card terminal connections?   Top of Page

The CellSocket will work with certain devices that use DTMF to transmit information such as various makes of security alarm systems.

You will not be able use the CellSocket for Data including modems, fax machines, credit card readers or satellite receivers. The fault does not lie in the product, but with modern digital cellular networks.  Digital cellular networks use compression algorithms that will not allow modem or fax tones to pass through the network.

We have heard success stories with analog cellular connections on older analog cellular phones at VERY slow data speeds; However, in the United States it is common for cellular service providers to deny an analog call to be made if a digital connection is available.

Note: Data transmission is not supported by technical support and will not be honored as a return excuse.

What if I have safety concerns about radiation from cell phones?  Top of Page

If you have a concern about the safety of cell phones, remember that CellSocket keeps high-powered cell phone radiation at a distance.

Why is CellSocket better than just forwarding my cell phone number to my home or office phone number?  Top of Page

First, when your forward your Cell phone to another number, this is typically not covered in your minute plan, so charges for forwarded calls are substantially more expensive.  With CellSocket, you won't ever forget to do it, or to reverse the forward when you leave home or office. You can keep using your cell phone for outbound calls to take advantage of your free minutes and low-cost long distance that might be included in your cellular calling plan. Also when using CellSocket, your caller ID will show only your cell number and not your home phone number to anyone you call. Using CellSocket for outbound business calls allows you the convenience of speaking on your home phone yet billing to the call to the business cell account.

Do I need two-line phones to use a CellSocket?  Top of Page

Two-line (or multi-line) phones are required to conveniently access both your wireless and traditional wire-line service in your home or office. However, for dorm, RV, boat, or other applications where the cellular will be the only phone, single line telephone sets (either corded or cordless) will work just fine with CellSocket, as long as POTS line is not connected to the single line phones.

How will I know which phone is ringing?  Top of Page

Multi-line telephones usually feature distinctive ringing for each incoming line.

How do I install CellSocket in my home?  Top of Page

CellSocket is designed for desktop installation. Just plug a standard telephone, either single, or multi-line into the CellSocket using the supplied cord. Then, plug the included AC adapter into the CellSocket and a wall outlet. Drop your cell phone in, and your ready to make and receive calls.

For complete details visit the WHP Wireless Support Page...

What if I already have two traditional phone lines?  Top of Page

If the second line is connected only to your computer and used solely for internet access, installation is no different. If not, you should purchase a multi-line phone and treat CellSocket as one of the incoming lines. You can also set up your CellSocket as a separate phone system by not connecting to any existing lines used for land line service.

How do I install CellSocket in an office?  Top of Page

For an office installation or any installation in which you will use your CellSocket with only one phone, just plug the CellSocket AC power adapter into the wall outlet and connect the phone connector (use the L1/L2 line input if it’s a multi-line phone). Lastly, connect the L1 connector of the multi-line phone into the telephone wall jack.

For complete details visit the WHP Wireless Support Page...

How will my home answering machine and cellular voice mail work?  Top of Page

Unanswered calls are received on your home or office answering machine (or telephone messaging service) as before. Unanswered calls to your cellular number will automatically be routed to whatever voice mail message service you have set up for that cellular number. If you do not have cellular voice mail service, you may want to use a multi-line answering machine on your CellSocket.

How does call waiting work on the CellSocket?  Top of Page

If the call waiting tone is heard while using your CellSocket, simply press the Flash button on the telephone. This works just like call waiting on a traditional telephone.

What about caller ID?  Top of Page

The Caller ID feature works on the Nokia CellSockets with GSM cell phones only.  The Motorola CellSockets Caller ID feature work with non-GSM phones only.  You will also need a telephone that supports caller ID to display the incoming numbers. If your phone does not send Caller ID to the CellSocket, the telephone will display CellSocket in the caller ID field.  Note: Non-working Caller ID is the fault of Phone's software design NOT with the CellSocket!

Celluar Phone Known to Pass Caller ID to the CellSockets
Nokia CellSocket (GSM Only) Motorola CellSocket (Non-GSM Only)
5110, 5190, 6110, 6190, 7190 All compatible TDMA and CDMA phones

What other Cell phone features will work through the CellSocket?  Top of Page

Technology TDMA CDMA GSM
Make Voice Call Yes Yes Yes
Answer Incoming Calls Yes Yes Yes
Terminate Call (hang up) Yes Yes Yes
Caller ID Yes Yes No
Access Voicemail* Yes No No
Swap Calls Yes No No
*To access voicemail, generating a DTMF Touch Tone is required

Can I use CellSocket in my vacation home, RV, or boat?  Top of Page

Absolutely yes. Using CellSocket in a second home (or RV or boat) is an ideal application. Why maintain continuous phone service if you will only use it occasionally? Simply drop your cell phone into CellSocket when you get to your vacation home and use it with your regular phone. You can even cancel your wired phone service and save. In fact, if you monthly phone bill in your second home were running $25 per month, you would save $300 per year. This more than pays for the cost of the CellSocket.

It sounds like some people won’t need the traditional phone company anymore.  Top of Page

Some people could drop their traditional phone service. Then they could use just one cell phone number. They would receive all their calls, whether at home or on the go, and would have all their messages handled in one voice mailbox. Some people could use CellSocket for their teen-agers’ cell phones. It’s like giving them a private line.

Can I be a distributor or dealer?  Top of Page

Yes, however you must first sign-up as a distributor by clicking on the link directly below.  Upon acceptance, you will be given an url, login name and password to order CellSockets at quantity discounts.

 http://www.stsent.com/_forms/distributorapp.htm

How do I get technical support?  Top of Page

Technical support is provided by manufacturer or the contracted support company listed below.

Important: STS Enterprises, Inc., its subsidiaries, affiliates and partners will NOT support this product!  You must use the support contacts listed directly below.

WHP Wireless, Inc.
115 Broadhollow Road
Suite 225
Melville, NY 11747

http://www.cellsocket.com/install.htm
tech@whpwireless.com
Phone: 631.961.8970
Fax: 631.549.4656

What are your shipping policies?  Top of Page

Shipping Rates: Shipping rates are calculated on the total weight of the item(s) ordered with the exception of overnight shipments greater than 15 lbs. If the purchaser would like to use their own shipping account, it must be pre-arranged by phone.
Shipping Cutoff Time: 3:00 PM Central Time. All orders received before 3:00 PM will be shipped the next business day with the exception of "Super Express" shipments.
FOB: All Shipments shipped FOB Wisconsin or Illinois unless otherwise noted.
Carriers: Shipments may be sent UPS, FedEx, US Priority Mail or US Express Mail at the discretion of STS Enterprises, Inc. unless otherwise pre-arranged.

Note: STS Enterprises, Inc. its subsidiaries, affiliates and partners are NOT responsible for lost shipments.  A claim will be made with the carrier to recover the merchandise.

What are your warranty and returns policies?  Top of Page

Warranty
 All warranties are between the consumer and the manufacturer WHP Wireless, Inc. STS Enterprises, Inc., its subsidiaries, affiliates and partners, make no warranty, either express or implied on this or any other product.

WHP Wireless, Inc.
115 Broadhollow Rd
Suite 225
Melville, NY 11747

Phone: (631) 961-8970
Fax: (631) 549-4656

http://www.whpwireless.com
info@whpwireless.com

Returns Policy
Out of box failures will be exchanged or replaced immediately by STS within the first 30 days, ONLY after the end-user has contacted the manufacturer’s technical support and "they" have deemed the product faulty. The manufacturers contact information is included in your documentation.

Products older than 30 days will need to be repaired or exchanged through the manufacturer’s warranty program. STS makes no warranty, either expressed or implied, on this or any other product, and will not exchange any products older than 30 days.

All returns require a valid RMA #, either from STS or the manufacturer. Non-warranty returns or products returned to STS WITHOUT A VALID RMA #, FOR ANY REASON, will be subject to a 15% restocking charge.

Shipping and handling charges are non-refundable for ANY reason, and the customer is responsible for the cost of return shipments for ANY and ALL purpose. Furthermore, the customer is solely responsible for the safe packaging and return of merchandise until examined and tested by the manufacturer or an STS Representative. The customer will be solely responsible for lost return shipments or products damaged during return.

No refunds will be given for products damaged in any way, including but not limited to physically marred or physically damaged products, or products returned with missing parts. Non-working products returned without a valid RMA #, products returned with damaged retail packaging, and products returned with missing documentation will also incur a restocking charge, whether faulty or not.

Note: We are not a retail outlet! Bringing you these products at greatly reduced prices does not afford us an indiscriminant return policy. 

SHIP TO:
STS Enterprises, Inc.
168 Rendition Dr.
McDonough, GA 30253

Phone: (715) 386-8674
Fax: (715) 386-8679

rma@stsent.com