We support over 350 cell phone models currently including most all Sony Ericsson, most all current Motorola, many Nokias such as 5100, 6100, 7100, 6300 series and all Bluetooth cell phone models.  See the Cell Phone Compatibility Chart on the web site for specific models.

No, the Dock-N-Talk does not need an active wireline service to work. The Dock-N-Talk uses the wires already installed in your home or office. Moreover, it is completely compatible with and may be used in conjunction with wireline service.

Yes, you can eliminate wireline service and still to use the Dock-N-Talk. A significant advantage of using the Dock-N-Talk is that you can cancel your wireline telephone service and “cut the cord” and go fully wireless. With the cost savings from eliminating wireline service, the Dock-N-Talk will help pay for itself in just a couple of months.

That is the easiest way to access either service. However you may also use one-line phones by designating certain phones as wireline phones and certain phones as wireless phones, by using a 3-way splitter or by using a 2-line switch similar to what you would use if you had two land lines.

No, the Dock-N-Talk is designed to connect to only one cell phone at a time. If you want to dock a second cell phone at the same time, you will need to purchase a second Dock-N-Talk.

When you use the Dock-N-Talk, you can treat all your calls like they are a wireline calls. Simply put the call on hold and answer the other incoming call.

The Dock-N-Talk is capable of docking with over 350 different cell phones but you may only dock one cell phone at a time. It takes only seconds to change from one docked cell phone to another.

You may have up to five extension telephones connected through your internal wiring to the same pair of wires connected to the Dock-N-Talk. This will allow you to place cell phone calls and receive cell phone calls from those extension telephones. The extension telephones can be connected using your existing telephone jacks and will function as if you had wireline telephone service.

If your extension telephone set is Caller ID and/or Caller ID Call Waiting capable and you receive Caller ID on your cell phone, the Caller ID name and number will be able to be displayed on your extension telephone set depending on your cell phone's capability. The Caller ID may not be available from some models of cell phones, even if is shows up on the cell phone display. In this case Caller ID capable extension telephone sets will display “Dock-N-Talk” as the Caller ID name, and no number will be displayed.

Yes you can if your cell phone is able to support this feature. By saying the name of any voice dial tags that are programmed into your cell phone, the call will be connected.

Yes you can if your cell phone is able to support this feature. By pressing the one touch dialing key on your extension telephone set, you will be connected to your one key speed dials of your cell phone and the call will be placed.

Your Dock-N-Talk is fully upgradeable to connect to new cell phones. If you decide to purchase a new phone, you should visit our web site first to make sure that your new phone will be compatible with the Dock-N-Talk. You may need to purchase a different cable connector for your new phone.

You can immediately be connected to your voice mail service by pressing the “1” key on your extension telephone set if your cell phone is able to support this feature. If this feature is not supported on your cell phone, you may enter your voicemail access number (usually your own cell phone number) as a speed dial on your extension telephone set.

Bluetooth is a low-power, short-range, RF technology that allows the connection of intelligent communications devices or appliances in a household or an office in a short-range wireless network. Examples of Bluetooth applications are transferring data between cell phones, radios, pagers, personal digital assistants, notebook computers, video and still cameras, audio players, and local area networks.

No, the purchase of the Dock-N-Talk is a one-time cost and there are no other charges associated with its use other than your monthly cell phone bills.

When you hear the call waiting beep, you can use the FLASH button on your extensions telephone set to connect to the second caller just as you would with a wireline call. Pressing the FLASH button on your extension telephone set may toggle between the two callers if the feature is supported by your cell phone.

If your cell phone is Bluetooth enabled, you may connect to the Dock-N-Talk using either a cable connector or the Bluetooth Module (check for cable and Bluetooth compatibility).

Yes you may connect an external antenna and amplifier/booster at any time to your cell phone while it is connected to the Dock-N-Talk, if the phone has an antenna connection that is separate from the data port.

The Dock-N-Talk is the world's only universal cell phone docking station and charger. It can connect currently to over 600 different cell phones. It uses an Active Echo Cancellation technology to help reduce the “cell phone” sound and can be used with or without wireline service. Its intercom feature allows the user to page all the extensions that are connected.

The Dock-N-Talk will work with certain devices that use DTMF to transmit information such as various makes of security alarm systems.

You will not be able use the Dock-n-Talk for Data including modems, fax machines, credit card readers or satellite receivers. The fault does not lie in the product, but with modern digital cellular networks.  Digital cellular networks use compression algorithms that will not allow modem or fax tones to pass through the network.

We have heard success stories with analog cellular connections on older analog cellular phones at VERY slow data speeds; However, in the United States it is common for cellular service providers to deny an analog call to be made if a digital connection is available.

Note: Data transmission is not supported by technical support and will not be honored as a return excuse.

21. It sounds like some people won’t need the traditional phone company anymore.

Some people could drop their traditional phone service. Then they could use just one cell phone number. They would receive all their calls, whether at home or on the go, and would have all their messages handled in one voice mailbox. Some people could use CellSocket for their teen-agers’ cell phones. It’s like giving them a private line.

22. Can I become a distributor or dealer? 

Yes, however you must first sign-up as a distributor by clicking on the link directly below.  Upon acceptance, you will be given an url, login name and password to order CellSockets at quantity discounts.

http://www.stsent.com/_forms/distributorapp.htm

23. How do I get technical support? 

Technical support is provided by manufacturer or the contracted support company listed below.

Important: STS Enterprises, Inc., its subsidiaries, affiliates and partners will NOT support this product!  You must use the support contacts listed directly below.

Phone Labs Technology Company Inc.
955 Connecticut Avenue
Bridgeport, CT 06607

Sales: 212-481-6166
Technical Support: 212-481-6166
E-mail:  info@phonelabs.com

24. What are your shipping policies? 

Shipping Rates: Shipping rates are calculated on the total weight of the item(s) ordered with the exception of overnight shipments greater than 15 lbs. If the purchaser would like to use their own shipping account, it must be pre-arranged by phone.
Shipping Cutoff Time: 3:00 PM Central Time. All orders received before 3:00 PM will be shipped the next business day with the exception of "Super Express" shipments.
FOB: All Shipments shipped FOB Wisconsin or Illinois unless otherwise noted.
Carriers: Shipments may be sent UPS, FedEx, US Priority Mail or US Express Mail at the discretion of STS Enterprises, Inc. unless otherwise pre-arranged.

Note: STS Enterprises, Inc. its subsidiaries, affiliates and partners are NOT responsible for lost shipments.  A claim will be made with the carrier to recover the merchandise.

25. What are your warranty and returns policies? 

Warranty
All warranties are between the consumer and the manufacturer (Phone Labs Technolog Company, Inc.) STS Enterprises, Inc., its subsidiaries, affiliates and partners, make no warranty, either express or implied on this or any other product.

Phone Labs Technology Company Inc.
955 Connecticut Avenue
Bridgeport, CT 06607

Sales: 212-481-6166
Technical Support: 212-481-6166
E-mail:  info@phonelabs.com

Returns Policy
Out of box failures will be exchanged or replaced immediately by STS within the first 30 days, ONLY after the end-user has contacted the manufacturer’s technical support and "they" have deemed the product faulty. The manufacturers contact information is included in your documentation.

Products older than 30 days will need to be repaired or exchanged through the manufacturer’s warranty program. STS makes no warranty, either expressed or implied, on this or any other product, and will not exchange any products older than 30 days.

All returns require a valid RMA #, either from STS or the manufacturer. Non-warranty returns or products returned to STS WITHOUT A VALID RMA #, FOR ANY REASON, will be subject to a 15% restocking charge.

Shipping and handling charges are non-refundable for ANY reason, and the customer is responsible for the cost of return shipments for ANY and ALL purpose. Furthermore, the customer is solely responsible for the safe packaging and return of merchandise until examined and tested by the manufacturer or an STS Representative. The customer will be solely responsible for lost return shipments or products damaged during return.

No refunds will be given for products damaged in any way, including but not limited to physically marred or physically damaged products, or products returned with missing parts. Non-working products returned without a valid RMA #, products returned with damaged retail packaging, and products returned with missing documentation will also incur a restocking charge, whether faulty or not.

Note: We are not a retail outlet! Bringing you these products at greatly reduced prices does not afford us an indiscriminant return policy. 

SHIP TO:
STS Enterprises, Inc.
516 2nd St. Ste 202
Hudson, WI 54016

Phone: (715) 386-8674
Fax: (715) 386-8679

rma@stsent.com